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Privacy Policy

Last updated: 20th August 2025

About This Policy

What IF Web Limited ("we", "us", "our") is committed to protecting your privacy and complying with the Privacy Act 2020 (New Zealand). This privacy policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services.

Our Details:

What Information We Collect

Information You Provide Directly

  • Contact Information: Name, email address, phone number, and business details when you contact us or request our services
  • Project Information: Details about your website requirements, business goals, and project specifications
  • Communication Records: Messages, emails, and call records related to our services
  • Payment Information: Billing details and payment records (payment processing is handled by secure third-party providers)

Information Collected Automatically

  • Website Analytics: IP address, browser type, device information, pages visited, time spent on site, and referral sources
  • Cookies and Tracking: We use cookies to improve your website experience and analyze site performance
  • Technical Data: Server logs, error reports, and website performance metrics

How We Use Your Information

We use your personal information for the following purposes:

Primary Business Functions

  • Service Delivery: To provide web design, development, and branding services
  • Project Management: To manage your projects, communicate updates, and deliver results
  • Client Support: To respond to inquiries, provide technical support, and maintain client relationships
  • Business Operations: To process payments, maintain records, and fulfill contractual obligations

Marketing and Communication

  • Service Updates: To inform you about our services, updates, and relevant industry information
  • Portfolio Development: To showcase completed work (with your consent)
  • Testimonials: To request and display client feedback (with your permission)

Legal and Compliance

  • Legal Obligations: To comply with New Zealand laws and regulations
  • Business Protection: To protect our business interests and prevent fraud

Legal Basis for Processing

Under the Privacy Act 2020, we process your information based on:

  • Legitimate Business Interests: For service delivery, client communication, and business operations
  • Consent: For marketing communications and portfolio use (where obtained)
  • Legal Obligations: For compliance with New Zealand law and regulations
  • Contract Performance: To fulfill our service agreements with you

Information Sharing and Disclosure

Third-Party Service Providers

We may share your information with trusted service providers who assist us in:

  • Web Hosting: Webflow and other hosting platforms
  • Analytics: Google Analytics and similar tools
  • Communication: Email marketing platforms and project management tools
  • Payment Processing: Secure payment gateways and financial institutions

Legal Requirements

We may disclose your information if required by:

  • New Zealand law or court orders
  • Legal proceedings or investigations
  • Protection of our rights and interests
  • Emergency situations requiring disclosure

Business Transfers

If we sell, merge, or transfer our business, your information may be transferred to the new owners, subject to the same privacy protections.

Data Security

We implement appropriate technical and organisational measures to protect your personal information:

Security Measures

  • Encryption: Data transmission and storage encryption
  • Access Controls: Limited access to authorized personnel only
  • Secure Hosting: Use of reputable, secure hosting providers
  • Regular Updates: Ongoing security updates and monitoring
  • Staff Training: Privacy and security training for all team members

Data Retention

  • Client Records: Retained for 7 years after project completion for business and legal purposes
  • Communication Records: Retained for 3 years unless longer retention is required
  • Website Analytics: Anonymized data retained indefinitely for business improvement
  • Marketing Data: Retained until you opt out or request deletion

Your Privacy Rights

Under the Privacy Act 2020, you have the following rights:

Access and Correction

  • Access: Request access to your personal information we hold
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal requirements)

Communication Preferences

  • Opt-out: Unsubscribe from marketing communications at any time
  • Preferences: Update your communication preferences
  • Consent Withdrawal: Withdraw consent for specific processing activities

How to Exercise Your Rights

To exercise these rights, contact us at:

We will respond to your request within 20 working days as required by law.

Cookies and Tracking

What Cookies We Use

  • Essential Cookies: Required for website functionality
  • Analytics Cookies: Google Analytics for website performance tracking
  • Preference Cookies: To remember your settings and preferences
  • Marketing Cookies: For remarketing and advertising (with consent)

Managing Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

International Data Transfers

Some of our service providers may be located outside New Zealand. We ensure appropriate safeguards are in place when transferring data internationally, including:

  • Using providers in countries with adequate privacy protection
  • Implementing contractual safeguards
  • Ensuring compliance with Privacy Act 2020 requirements

Children's Privacy

Our services are not directed at children under 16. We do not knowingly collect personal information from children under 16 without parental consent.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in:

  • Our business practices
  • Legal requirements
  • Technology and security measures

We will notify you of significant changes by:

  • Posting updates on our website
  • Sending email notifications to clients
  • Including notices in our communications

Contact and Complaints

Privacy Questions

If you have questions about this privacy policy or our privacy practices, contact us:

Privacy Complaints

If you're not satisfied with how we handle your privacy concerns, you can:

  1. Contact Us First: We'll work to resolve your concerns directly
  2. Privacy Commissioner: Lodge a complaint with the Office of the Privacy Commissioner

Definitions

  • Personal Information: Information about an identifiable individual as defined in the Privacy Act 2020
  • Processing: Any operation performed on personal information, including collection, use, storage, and disclosure
  • Third Party: Any person or organization other than you and us

This privacy policy is effective as of 20th August 2025 and governs all personal information collected by What IF Web Limited.